Contact us
Include your account email, your company, the app you're using, and what happened. We usually reply within 1–2 business days.
Common questions
How does my company get started?
OnSuite is in early access. Tell us what your teams need and we'll follow up to set up your workspace.
I can't sign in.
Sign in with the method you used first: email, Google, or a WhatsApp code sent to your phone. If you use email, use “Forgot password” on the sign-in screen. Still stuck? Email hello@onsuite.in from the address on your account.
I can't see an app, or an app won't open for me.
Your workspace administrator decides which apps are installed and who can use them. Ask them to check your role. If you belong to more than one workspace, make sure you've switched to the right one.
How do I invite a colleague?
Workspace administrators can invite people from the team settings in OnSuite. The colleague gets an email invitation to join.
Why is an app asking for my location?
Some apps, such as time tracking, confirm where an action happened, for example clocking in on site. Location is read only at that moment and only while the app is open, never in the background. You can change the permission in your device settings.
How do I delete my account?
In the app, open your Profile and choose Delete Account. Your personal information is removed and you're signed out everywhere. If you own a workspace that has other members, transfer ownership or remove them first. See our Privacy Policy for what happens to your data.
Where can I find security and hosting details?
See Security for how apps are reviewed and controlled, and Self-hosting for running OnSuite on your own infrastructure.
Didn't find what you need? Email us at hello@onsuite.in.