Support
Need a hand with OnSuite or one of its apps (OnClock, OnProject, and more)? We're happy to help. Email us and we'll get back to you, usually within 1–2 business days.
Tell us your account email, the app you're using, and what you need help with so we can resolve it quickly.
Common questions
How do I get started?
Create a free account at app.onsuite.in, then install the app you need (for example OnClock) from the marketplace. Your company and team carry across every OnSuite app.
I can't sign in or I forgot my password.
Use the “Forgot password” option on the sign-in screen to reset it, or sign in with the method you registered with (email, Google, or phone/WhatsApp OTP). Still stuck? Email hello@onsuite.in from your account address.
How does clock in / out work in OnClock?
Tap to clock in when you start and clock out when you finish. OnClock automatically tracks your work and overtime hours, and rolls them into a timesheet you and your employer can both see.
Why does OnClock ask for my location?
Location is used only to verify you're on-site at the moment you clock in or out. It is accessed only while the app is in use (foreground) — OnClock never tracks your location continuously or in the background.
How do I delete my account?
In the app, go to Profile → Delete Account. This permanently deletes your account: your personal information is removed and your sign-in access is revoked immediately. See our Privacy Policy for details.
Employer: how do I invite a worker?
In Employer mode, create a job post and tap Publish. Open the job and share its QR code; the worker scans it, reviews the agreed terms, and signs to accept. From then on their clock-ins are tracked against that job.
How is my data handled?
We don't sell your personal data. Read exactly what we collect and how it's used in our Privacy Policy.
Didn't find what you need? Email us at hello@onsuite.in.